Shipping policy
Effective Date: 05/07/2026
Store Name: Cutepaws
Website: Cutepaws.xyz
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- United States: 7–15 business days
- International: 10–25 business days
Delivery times may vary depending on your location, customs processing, and carrier delays.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–48 hours to update.
Delays, Lost, or Stolen Packages
Dowoo is not responsible for shipping delays caused by carriers, customs, weather, or incorrect shipping information provided by customers.
If your package is lost or stolen, please contact the shipping carrier directly. However, we will do our best to assist you.
Customs, Duties, and Taxes
Dowoo is not responsible for any customs fees, import duties, taxes, or additional charges that may apply to international orders.
Incorrect Shipping Addresses
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging.
We will review the issue and work toward a resolution.
Contact Information
For shipping-related questions, contact us at:
Email: minhgiang.fer@gmail.com
Website: dowoo.us